Employee-Owned Customer Service & Order Specialist

Royal Brass and Hose; Knoxville (TN); On-site; USD 30,000 - 45,000; Full time

Benefits offered by this job

401K match

Health insurance

Vision and dental insurance

Voluntary group insurance

Company profit sharing

Job summary

A well-established distributor in Knoxville, Tennessee, seeks a Customer Service Representative to ensure customer satisfaction through accurate order processing and timely responses to customer inquiries. The role involves order entry, managing back-orders, and effectively communicating product information. Candidates must demonstrate strong multitasking skills, attention to detail, and the ability to work in a fast-paced environment. A competitive benefits package is provided including 401K match and health insurance.

Qualifications

• Ability to work independently and safely.
• Basic computer knowledge required.
• Good typing skills essential.
• Detail-oriented and able to multi-task.
• Good decision-making and communication skills.
• Ability to work in a fast-paced environment for long periods.

Responsibilities

• Process customer orders and manage deadlines.
• Answer customer and territory managers' inquiries.
• Manage back-order fulfillment efficiently.
• Prepare and invoice orders timely.

Skills

Ability to work independently

Basic computer knowledge

Good typing skills

Ability to multi-task

Detail oriented

Good decision-making ability

Good written and verbal skills

Ability to work in a fast-paced environment

Job description

A well-established distributor in Knoxville, Tennessee, seeks a Customer Service Representative to ensure customer satisfaction through accurate order processing and timely responses to customer inquiries. The role involves order entry, managing back-orders, and effectively communicating product information. Candidates must demonstrate strong multitasking skills, attention to detail, and the ability to work in a fast-paced environment. A competitive benefits package is provided including 401K match and health insurance.