Manufacturing Customer Success & Order Coordinator

Silgan Plastic Food Containers Corporation; Union (MO); On-site; USD 21,000 - 30,000; Full time

Job summary

Silgan Plastic Food Containers Corporation in Missouri is seeking a customer service professional to differentiate the customer experience by facilitating clear communication with sales and operations, expediting orders, invoicing, and keeping customers informed.

The role requires 3+ years in manufacturing customer service, experience with order entry systems, CRM portals, and proficiency with Excel, Word, Outlook, with JD Edwards a plus.

Qualifications

• 3+ years of customer service experience with a manufacturing company.
• Experience with customer order entry systems.
• Knowledge of products and the manufacturing processes (ability to learn).
• Excellent communication skills.
• Proactive demeanor and strong work ethic.
• Ability to create and maintain customer files.
• Ability to work with a CRM portal.
• Proficiency in Microsoft Excel, Word, Outlook; PowerPoint a plus; JD Edwards a plus.

Responsibilities

• Ensure clear communication between the customer and internal operations and sales personnel.
• Expedite customer orders in a timely manner.
• Timely invoice customers.
• Coordinate customer orders with manufacturing base.
• Monitor order status and communicate pertinent information to customer.
• Coordinate forecasting with feedback from customers and account managers.
• Provide information on customer accounts and products to sales and management.
• Be available for all communication with customer.

Skills

Customer service

Communication

Proactive attitude

Problem solving

Organizational skills

CRM portal

Education

High school diploma or equivalent

College degree

Tools

JD Edwards

Excel

Word

Outlook

PowerPoint

CRM portal

Job description

Silgan Plastic Food Containers Corporation in Missouri is seeking a customer service professional to differentiate the customer experience by facilitating clear communication with sales and operations, expediting orders, invoicing, and keeping customers informed.

The role requires 3+ years in manufacturing customer service, experience with order entry systems, CRM portals, and proficiency with Excel, Word, Outlook, with JD Edwards a plus.