Manufacturing Customer Service Specialist (ERP)

Aston Carter; Indianapolis (IN); On-site; USD 27,000 - 39,000; Full time

Benefits offered by this job

Medical, dental & vision

401(k)

Paid time off

Job summary

Aston Carter is seeking a Customer Service Representative for an onsite plant role in Indianapolis, IN. You will manage customer relationships, oversee orders, and coordinate with operations, accounting, and account management to ensure timely deliveries and accurate data entry.

The position operates Monday through Friday, with a focus on faultless order processing, ERP usage, and responsive resolution of pricing and shipping issues.

Qualifications

• Minimum of one year of customer service experience in a manufacturing or distribution environment is desired.
• Experience working with an Enterprise Resource Planning (ERP) system is required.
• Demonstrated proficiency with Microsoft Office applications, including Excel, Word, PowerPoint, Outlook, and Teams.
• Strong customer service skills, with the ability to manage inbound calls and provide effective support in a call center or service environment.
• Solid data entry and order entry capabilities, with attention to detail and accuracy.
• Ability to manage customer support activities such as receiving and reviewing forecasts and orders, and resolving service-related issues.
• Effective communication skills for handling pricing concerns, shipping errors, and complaint resolution.

Responsibilities

• Provide first-class customer service to internal and external customers, ensuring timely and professional responses to all inquiries.
• Develop and maintain strong, professional working relationships with customers and internal teams across operations, accounting, and account management.
• Handle customer inquiries regarding order status and complaint resolution, including pricing issues, shipping errors, and other service-related concerns.
• Receive and review customer forecasts and orders, ensuring that all information is accurate and complete.
• Process manual orders in the ERP system, ensuring accurate entry and tracking.
• Work with customers to correct orders or forecasts that do not meet quoted terms, and escalate unresolved issues to the assigned account manager when necessary.
• Negotiate requested order changes with operations and customers, including shipping location, quantity, and due dates.

Skills

Customer service

ERP system

Microsoft Office

Data entry

Call center experience

Tools

EDI tools

Job description

Aston Carter is seeking a Customer Service Representative for an onsite plant role in Indianapolis, IN. You will manage customer relationships, oversee orders, and coordinate with operations, accounting, and account management to ensure timely deliveries and accurate data entry.

The position operates Monday through Friday, with a focus on faultless order processing, ERP usage, and responsive resolution of pricing and shipping issues.