Customer Service Representative

Westaff; Indianapolis (IN); On-site; USD 28,000 - 39,000; Full time

Job summary

Westaff is hiring a Customer Service Representative for a manufacturing client in Southwest Indianapolis. You will be the plant’s main contact for assigned customer accounts, managing orders, answering delivery questions, and collaborating with production and accounting to resolve issues.

ERP system experience is required, and customer service experience in manufacturing or distribution is preferred. Proficiency with MS Office and strong communication skills are essential for success in this

Qualifications

• ERP system experience is required.
• Customer service experience in manufacturing or distribution is preferred.
• Strong written and verbal communication skills.

Responsibilities

• Answer customer questions about order status, pricing, shipping, and delivery.
• Review purchase orders for pricing, quantities, lead times, terms, shipping, and part numbers.
• Enter and manage orders in the ERP system.

Skills

Customer service

ERP navigation

Communication

MS Office

Education

High school diploma or GED

Tools

ERP system

EDI

Microsoft Office

Job description

Customer Service Representative

Pay: $24 per hour
Location: Southwest Indianapolis, IN | Onsite
Schedule: Day shift

Westaff is hiring a Customer Service Representative for a manufacturing client in Southwest Indianapolis. You’ll be the plant’s main contact for assigned customer accounts, managing orders, answering delivery questions, and working with production and accounting to resolve issues.

ERP system experience is required. Customer service experience in manufacturing or distribution is preferred.

Job Responsibilities

• Respond to customer questions about order status, pricing, shipping, and delivery.

• Review purchase orders for accurate pricing, quantities, lead times, terms, shipping information, and part numbers.

• Enter and manage customer orders in the Enterprise Resource Planning (ERP) system.

• Review customer forecasts and manage orders through customer portals when applicable.

• Monitor Electronic Data Interchange (EDI) order errors and help resolve discrepancies.

• Coordinate order changes with customers and operations, including quantities, shipping locations, and due dates.

• Work with production teams to address quality concerns and delivery delays.

• Investigate customer complaints, coordinate corrections, and follow up to confirm resolution.

• Assist account managers with part-number management and customer pricing communications.

• Coordinate expedited freight requests through the internal approval process.

• Work with accounting and finance to resolve invoice deductions and pricing discrepancies.

• Follow facility safety procedures and wear required PPE when needed.

Qualifications

• High school diploma or GED required.

• Experience using an ERP system required.

• At least one year of customer service experience in manufacturing or distribution preferred.

• Proficiency with Microsoft Excel, Word, PowerPoint, Outlook, and Teams.

• Clear verbal and written communication skills.

• Strong organization, time management, and attention to detail.

• Ability to investigate problems, take ownership, and follow through on solutions.

• Ability to manage competing priorities and meet deadlines.

• A professional, approachable manner with customers and coworkers.