Manufacturing Customer Experience Specialist

Aero Industries Inc; Indianapolis (IN); On-site; USD 36,000 - 48,000; Full time

Job summary

Aero Industries Inc in Indianapolis is seeking a Customer Service Representative who is customer-focused and detail-oriented, thriving with autonomy and pride in delivering an exceptional experience.

You will be a key contact for customers, handling questions, orders, timelines, and challenges while owning customer needs and communicating proactively. Build product knowledge and collaborate across departments to ensure orders are fulfilled accurately and on time.

Qualifications

• High school diploma or equivalent; associate or bachelor’s degree preferred.
• Previous experience in customer service or inside sales, preferably in manufacturing or industrial setting.
• Proficiency with computers and Microsoft Office; ERP/MRP experience a plus.
• Strong problem solving skills and attention to detail.
• Team player with a customer-focused attitude.
• Excellent time management and ability to handle multiple priorities in a fast-paced environment.
• Positive and professional attitude with customers and internal personnel.
• Advocate for process improvement and adherence to company values.
• Willingness to work overtime as needed to support department goals.

Responsibilities

• Serve as the primary point of contact for customers via phone, email, and other channels, providing timely support.
• Accurately enter and manage customer orders, communicating pricing, lead times, shipping, and delivery expectations clearly.
• Proactively inform customers when timelines or requirements change.
• Assist customers with product information, order status, availability, and delivery schedules.
• Develop knowledge of Aero's products and solutions to better assist customers.
• Coordinate with Manufacturing, Materials, Scheduling, Shipping, IT, Sales and other teams to fulfill orders.
• Take ownership of customer concerns and work toward effective resolutions and positive outcomes.
• Maintain accurate records of interactions, orders, issues, and feedback.
• Collaborate with Sales and Marketing to share customer feedback and market insights.
• Identify opportunities to improve customer service processes and overall experience.
• Ensure published price lists, parts lists, and product configurators are up to date.

Skills

Customer service

Communication

Time management

Problem solving

Teamwork

Detail oriented

Ownership

Education

High school diploma

Associate or Bachelor's degree preferred

Tools

Microsoft Office

ERP/MRP

Job description

Aero Industries Inc in Indianapolis is seeking a Customer Service Representative who is customer-focused and detail-oriented, thriving with autonomy and pride in delivering an exceptional experience.

You will be a key contact for customers, handling questions, orders, timelines, and challenges while owning customer needs and communicating proactively. Build product knowledge and collaborate across departments to ensure orders are fulfilled accurately and on time.