ERP-Savvy Customer Service Specialist - Manufacturing

Westaff; Indianapolis (IN); On-site; USD 28,000 - 39,000; Full time

Job summary

Westaff is hiring a Customer Service Representative for a manufacturing client in Southwest Indianapolis. You will be the plant’s main contact for assigned customer accounts, managing orders, answering delivery questions, and collaborating with production and accounting to resolve issues.

ERP system experience is required, and customer service experience in manufacturing or distribution is preferred. Proficiency with MS Office and strong communication skills are essential for success in this

Qualifications

• ERP system experience is required.
• Customer service experience in manufacturing or distribution is preferred.
• Strong written and verbal communication skills.

Responsibilities

• Answer customer questions about order status, pricing, shipping, and delivery.
• Review purchase orders for pricing, quantities, lead times, terms, shipping, and part numbers.
• Enter and manage orders in the ERP system.

Skills

Customer service

ERP navigation

Communication

MS Office

Education

High school diploma or GED

Tools

ERP system

EDI

Microsoft Office

Job description

Westaff is hiring a Customer Service Representative for a manufacturing client in Southwest Indianapolis. You will be the plant’s main contact for assigned customer accounts, managing orders, answering delivery questions, and collaborating with production and accounting to resolve issues.

ERP system experience is required, and customer service experience in manufacturing or distribution is preferred. Proficiency with MS Office and strong communication skills are essential for success in this