Customer Support & Parts Service Coordinator

ATS Automation Tooling Systems Inc

Indianapolis (IN)

On-site

USD 48,000 - 64,000

Full time

14 days+

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Job summary

ATS Automation Tooling Systems Inc in Indianapolis, IN is seeking a Customer Support Specialist to build strong customer relationships, handle inquiries, and coordinate parts, service, and order activities. You will work across departments to ensure accurate quotations, orders, and timely resolutions, while supporting field service and logistics teams.

Ideal candidates bring 3–5 years in customer support, familiarity with ERP/CRM systems, and strong communication.

Qualifications

3–5 years in customer support or service, preferably B2B manufacturing/technical.
Experience with order processing, inside sales, account management.
Proficiency with ERP/CRM systems and learning new tools.

Responsibilities

Serve as the primary contact for parts, service, and general support for Comecer equipment.
Respond to inquiries promptly via email, phone, and portals.
Coordinate onsite activities for installation and service with schedule ~quarterly in advance.
Manage customer accounts, assist with parts ID, service requests, and order status.
Create, review, and communicate quotations, POs, and SOs.
Process orders, invoices, returns, and warranty claims in ERP/CRM and portals.
Review open sales order reports and follow up on overdue orders.
Expedite orders with purchasing, manufacturing, logistics, and suppliers.