Mandarin-Speaking Relationship Banker

Bank of America; New York (NY); On-site; USD 42,000 - 56,000; Full time

Job summary

Bank of America in the United States seeks a client-facing professional to engage lobby clients, educate on self-service options, and process cash transactions accurately. The role emphasizes deep conversations to understand financial goals and connect clients with appropriate solutions, while supporting regulatory compliance and operational excellence.

You will work within a team to grow knowledge across small business, lending, and investments, manage center traffic and appointments, and help

Qualifications

• Bilingual Mandarin required.
• Self-starter with a strong work ethic and results focus.
• Collaborates effectively to get things done and build relationships.
• Demonstrates passion and drive to improve clients' financial lives.
• Able to identify solutions for new and existing clients based on needs.
• Communicates clearly and confidently with clients and colleagues.
• Learns and adapts to new information and technology platforms.
• Educates clients on self-service banking (ATM, online/mobile banking).
• Uses critical thinking and problem solving to meet client needs.
• Follows established processes and regulatory guidelines.

Responsibilities

• Executes risk culture and strives for operational excellence.
• Builds relationships with clients to meet financial needs.
• Follows processes and guidelines to act in clients' and bank's best interests.
• Grows knowledge by partnering with experts in small business, lending, and investments.
• Manages center traffic, appointments, and outbound calls.
• Drives the client experience.
• Manages cash responsibilities.

Skills

Adaptability

Business Acumen

Customer and Client Focus

Oral Communications

Problem Solving

Account Management

Client Experience Branding

Client Management

Client Solutions Advisory

Relationship Building

Business Development

Pipeline Management

Prospecting

Referral Identification

Referral Management

Education

High School Diploma / GED / Secondary School or equivalent

Bachelor's Degree or business-relevant Associate’s Degree such as business management, business administration or finance

Job description

Bank of America in the United States seeks a client-facing professional to engage lobby clients, educate on self-service options, and process cash transactions accurately. The role emphasizes deep conversations to understand financial goals and connect clients with appropriate solutions, while supporting regulatory compliance and operational excellence.

You will work within a team to grow knowledge across small business, lending, and investments, manage center traffic and appointments, and help