Mandarin-Speaking Relationship Banker

National Black MBA Association; New York (NY); Hybrid; USD 34,000 - 37,000; Full time

Benefits offered by this job

Benefits eligible

Job summary

Bank of America is seeking a client-focused banking professional to engage customers in-branch, educate on self-service channels, and process cash transactions efficiently. The role emphasizes building relationships, understanding clients’ financial priorities, and connecting them with suitable solutions.

Your responsibilities include following procedures, staying compliant with laws, and collaborating with experts in lending, small business, and investments to enhance the client experience.

Qualifications

• Bilingual Mandarin required.
• Enthusiastic self-starter with strong work ethic and results focus.
• Collaborates effectively and builds relationships.
• Passion and drive to improve clients' financial lives.
• Confident in identifying solutions for client needs.
• Effective communicator comfortable engaging all clients.
• Able to learn new information and technology platforms.
• Educate clients on self-service banking (ATM/online/mobile).
• Strong critical thinking and problem-solving skills.
• Follow established processes and guidelines with compliance.
• Efficient time and capacity management.
• Focus on results while acting in the client’s best interest.

Responsibilities

• Executes the bank's risk culture and strives for operational excellence.
• Builds relationships with clients to meet financial needs.
• Follows established processes and guidelines while adhering to laws and regulations.
• Grows business knowledge by partnering with experts in small business, lending, and investments.
• Manages financial center traffic, appointments, and outbound calls.
• Drives the client experience.
• Manages cash responsibilities.

Skills

Bilingual Mandarin

Strong work ethic

Relationship building

Communication

Problem solving

Adaptability

Self-service education

Education

High School Diploma / GED

Job description

Bank of America is seeking a client-focused banking professional to engage customers in-branch, educate on self-service channels, and process cash transactions efficiently. The role emphasizes building relationships, understanding clients’ financial priorities, and connecting them with suitable solutions.

Your responsibilities include following procedures, staying compliant with laws, and collaborating with experts in lending, small business, and investments to enhance the client experience.