Mandarin-Speaking Client Experience Banker

Bank of America; Potomac (MD); On-site; USD 32,000 - 42,000; Full time

Job summary

Bank of America in the United States seeks a client-focused associate to assist in the lobby, educate clients on self-service options, and process cash transactions accurately. You will engage with customers to understand their financial priorities and connect them with suitable solutions.

The role emphasizes relationship building, adherence to laws and bank policies, cash handling, and flexibility to work weekends or extended hours across a network of centers.

Qualifications

• Bilingual Mandarin Chinese required; fluent verbal and written.
• Strong work ethic and results orientation.
• Ability to build relationships and consult clients.
• Excellent communication and adaptability.
• Willing to work weekends/extended hours.

Responsibilities

• Executes the bank's risk culture and strives for operational excellence.
• Builds relationships with clients to meet financial needs.
• Follows established processes and guidelines in daily activities to do what is right for clients and the bank, adhering to all applicable laws and regulations.
• Grows business knowledge and network by partnering with experts in small business, lending, and investments.
• Manages financial center traffic, appointments, and outbound calls effectively.
• Drives the client experience.
• Manages cash responsibilities.

Skills

Mandarin Chinese

Strong work ethic

Relationship building

Sales experience

Time management

Weekend availability

Education

High School Diploma

Bachelor's or related Associate degree

Tools

Cash handling

Job description

Bank of America in the United States seeks a client-focused associate to assist in the lobby, educate clients on self-service options, and process cash transactions accurately. You will engage with customers to understand their financial priorities and connect them with suitable solutions.

The role emphasizes relationship building, adherence to laws and bank policies, cash handling, and flexibility to work weekends or extended hours across a network of centers.