Mandarin-Speaking Relationship Banker – Brooklyn Area

Bank of America; New York (NY); On-site; USD 52,000 - 56,000; Full time

Benefits offered by this job

Industry-leading benefits

Benefits eligible

Paid time off

Job summary

Bank of America in New York is seeking a client-facing associate to greet lobby clients, educate on self-service options, and process cash transactions accurately. You will uncover clients' financial priorities and connect them to suitable solutions, building trusted relationships every day.

The role requires 40 hours per week, potential weekend hours, and travel to nearby branches as needed. Fluency in Mandarin is required, with strong communication and problem-solving skills to support clients.

Qualifications

• Bilingual Mandarin required for client interactions and support.
• Self-motivated with a strong work ethic and results focus.
• Ability to build relationships and collaborate across teams.
• Comfort educating clients on self-service banking tools and processes.

Responsibilities

• Engages clients in the lobby to educate on self-service options (mobile/online/ATM).
• Accurately and efficiently process cash transactions for clients as needed.
• Develops in-depth knowledge of clients' financial needs and connects to solutions.
• Builds relationships, follows policies, and supports a compliant, client-first experience.
• Manages lobby traffic, appointments, and outbound calls; drives client experience.

Skills

Bilingual Mandarin

Self-starter

Strong work ethic

Client relationships

Communication skills

Adaptability

Time management

Attention to detail

Problem solving

Education

High School Diploma or GED

Bachelor's Degree or business-relevant Associate’s Degree

Job description

Bank of America in New York is seeking a client-facing associate to greet lobby clients, educate on self-service options, and process cash transactions accurately. You will uncover clients' financial priorities and connect them to suitable solutions, building trusted relationships every day.

The role requires 40 hours per week, potential weekend hours, and travel to nearby branches as needed. Fluency in Mandarin is required, with strong communication and problem-solving skills to support clients.