Mandarin-Speaking Relationship Banker — Client Advocate

Bank of America; Diamond Bar (CA); On-site; USD 36,000 - 48,000; Full time

Job summary

Bank of America is seeking a Customer Service Representative to greet clients in the lobby and assist with self-service banking, including mobile, online, and ATM transactions. The role emphasizes accurate cash handling, in-depth client conversations to uncover needs, and connecting clients with suitable financial solutions.

You will train at a nearby Financial Center and may relocate within a reasonable commuting distance.

Qualifications

• Demonstrates self-starter attitude and strong work ethic.
• Proven ability to build relationships with clients.
• Effective communicator, confident in client interactions.
• Ability to learn new information and technology platforms.
• Bilingual Mandarin required for client support.
• Adheres to laws, regulations, and bank policies.

Responsibilities

• Executes the bank's risk culture and strives for operational excellence.
• Builds relationships with clients to meet financial needs.
• Follows established processes to act in clients' and the bank's best interests.
• Grows business knowledge by collaborating with experts across areas.
• Manages branch traffic, appointments, and outbound calls effectively.
• Drives the client experience and satisfaction.
• Handles cash responsibilities accurately and securely.

Skills

Customer service

Relationship building

Cash handling

Sales oriented

Communication

Bilingual Mandarin

Education

High School Diploma / GED

Bachelor's degree in business/finance

Job description

Bank of America is seeking a Customer Service Representative to greet clients in the lobby and assist with self-service banking, including mobile, online, and ATM transactions. The role emphasizes accurate cash handling, in-depth client conversations to uncover needs, and connecting clients with suitable financial solutions.

You will train at a nearby Financial Center and may relocate within a reasonable commuting distance.