Bilingual Relationship Banker — Client Solutions

Bank of America; Silver Spring (MD); On-site; USD 34,000 - 37,000; Full time

Benefits offered by this job

Competitive benefits

Paid time off

In-office role

Job summary

Bank of America in Maryland seeks a client associate to assist lobby clients with transactions using self-service tools, educate on mobile/online banking, and handle cash operations. You will engage clients in meaningful conversations to uncover financial priorities and connect them with suitable solutions.

The role requires Mandarin fluency, strong customer focus, and the ability to work weekends or extended hours.

Qualifications

• Bilingual Mandarin Chinese required (fluent verbal and written).
• Enthusiastic self-starter with strong work ethic and results focus.
• Collaborates effectively and builds relationships.
• Confident in identifying client solutions based on needs.
• Willing to work weekends and extended hours as required.
• Ability to learn and adapt to new technology platforms.

Responsibilities

• Process cash transactions accurately and efficiently for clients.
• Engage clients to understand financial priorities and connect to solutions.
• Manage cash responsibilities and client referrals.
• Drive the client experience and maintain risk/compliance.

Skills

Adaptability

Business Acumen

Customer Focus

Oral Communications

Problem Solving

Account Management

Client Experience

Branding

Client Management

Client Solutions

Advisory

Relationship Building

Business Development Pipeline

Prospecting

Referral Identification

Referral Management

Education

Bachelor's Degree

Associate’s Degree in Business/Finance

Job description

Bank of America in Maryland seeks a client associate to assist lobby clients with transactions using self-service tools, educate on mobile/online banking, and handle cash operations. You will engage clients in meaningful conversations to uncover financial priorities and connect them with suitable solutions.

The role requires Mandarin fluency, strong customer focus, and the ability to work weekends or extended hours.