Bilingual Mandarin Relationship Banker

Bank of America; Tustin (CA); On-site; USD 34,000 - 37,000; Full time

Benefits offered by this job

Competitive benefits

Paid time off

Flexible work arrangements

Job summary

Bank of America in California is hiring for a lobby-focused role. You will engage clients to educate and assist with self-service banking, while handling cash and guiding transactions across ATM, mobile, and online tools.

You’ll build relationships, follow procedures to ensure compliance, and collaborate with specialists to meet client needs. Training occurs at a financial center, with opportunities to work at other centers within a reasonable commute.

Qualifications

• Enthusiastic self-starter with strong work ethic and results focus.
• Able to learn new information and technology platforms quickly.
• Confident in educating and engaging clients across channels.

Responsibilities

• Engage clients in the lobby to educate and assist with self-service banking.
• Process cash transactions accurately and efficiently as needed.
• Build relationships to meet clients' financial needs and drive experience.
• Follow established processes, stay compliant with laws and regulations.
• Manage center traffic, appointments, and outbound calls.
• Collaborate with specialists in small business, lending, and investments.

Skills

Self-starter

Collaboration

Communication

Adaptability

Problem solving

Time management

Weekend availability

Mandarin

Education

Bachelor's Degree or business-related Associate's Degree

Job description

Bank of America in California is hiring for a lobby-focused role. You will engage clients to educate and assist with self-service banking, while handling cash and guiding transactions across ATM, mobile, and online tools.

You’ll build relationships, follow procedures to ensure compliance, and collaborate with specialists to meet client needs. Training occurs at a financial center, with opportunities to work at other centers within a reasonable commute.