Mandarin-Speaking Relationship Banker

Bank of America; Bethesda (MD); On-site; USD 42,000 - 62,000; Full time

Job summary

Bank of America in Bethesda, MD is hiring a customer service professional who engages clients in the lobby and educates on self-service options like mobile, online, and ATM. You will process cash transactions accurately and ask questions to understand financial goals.

The role emphasizes building relationships, complying with laws, and working weekends within a network of specialists in lending, investments, and small business. A high school diploma is required.

Qualifications

• Mandarin Chinese bilingual is mandatory (spoken and written).
• Self-starter with strong work ethic and results focus.
• Strong ability to build relationships with clients.
• Confident in educating clients on self-service banking options.
• Must be able to work weekends or extended hours.

Responsibilities

• Executes the bank's risk culture and strives for operational excellence.
• Builds relationships with clients to meet financial needs.
• Follows established processes and guidelines to serve clients and the bank, adhering to laws and regulations.
• Grows knowledge by collaborating with experts in small business, lending, and investments.
• Manages financial center traffic, appointments, and outbound calls.
• Grows the client experience and manages cash responsibilities.

Skills

Mandarin Chinese

Client Relationship Building

Sales Skills

Communication Skills

Problem Solving

Time Management

Education

High School Diploma or GED

Bachelor's or Associate's Degree (business-related)

Job description

Bank of America in Bethesda, MD is hiring a customer service professional who engages clients in the lobby and educates on self-service options like mobile, online, and ATM. You will process cash transactions accurately and ask questions to understand financial goals.

The role emphasizes building relationships, complying with laws, and working weekends within a network of specialists in lending, investments, and small business. A high school diploma is required.