Mandarin-Speaking Patient Scheduler

USA-Clinics-Group-; Northbrook (IL); On-site; USD 28,000 - 32,000; Full time

Benefits offered by this job

Health insurance

Retirement Plan

Paid time off (PTO)

Job summary

USA Clinics Group in Northbrook, IL is seeking a Patient Scheduling Coordinator to connect patients with essential medical care. You will engage potential and existing patients, handle calls, and confidently schedule appointments in a fast-paced, target-driven environment.

No prior medical experience is required as comprehensive training is provided. The role offers full-time hours, competitive hourly pay, and a supportive team culture in a growing outpatient network.

Qualifications

• Minimum 1+ year of call center or customer service experience.
• Excellent verbal and written communication abilities.
• Ability to follow scripts and processes precisely.
• Strong organizational and data entry skills.
• Bilingual in English and Mandarin is required.

Responsibilities

• Handle inbound and outbound calls in a high-volume setting.
• Educate patients on services and appointment details.
• Schedule and confirm appointments accurately in the system.
• Follow up with patients to ensure continued care and attendance.
• Maintain high levels of customer service and adherence to scripts.

Skills

English

Mandarin

Call center experience

Communication skills

Data entry

Empathy

Organization

Customer service

Tools

Word

Excel

Call center systems

Job description

USA Clinics Group in Northbrook, IL is seeking a Patient Scheduling Coordinator to connect patients with essential medical care. You will engage potential and existing patients, handle calls, and confidently schedule appointments in a fast-paced, target-driven environment.

No prior medical experience is required as comprehensive training is provided. The role offers full-time hours, competitive hourly pay, and a supportive team culture in a growing outpatient network.