Bilingual Patient Scheduling Coordinator (English & Russian)

USA Vein Clinics; Northbrook (IL); On-site; USD 57,308,000 - 65,904,000; Full time

Benefits offered by this job

Health insurance

Retirement Plan

Paid time off (PTO)

Job summary

USA Clinics Group in Northbrook, IL is seeking a Patient Scheduling Coordinator to connect patients with essential medical care. In a fast-paced, target-driven environment, you will engage with potential and existing patients, overcome objections, and confidently schedule appointments. Training is provided for those new to medical settings.

We offer full-time hours, a competitive hourly rate, and benefits. Strong English and Russian language skills are required to excel in a high-volume clinic

Qualifications

• Fluency in English and Russian required.
• Minimum 1+ year of call center or retention-focused customer service experience.
• Excellent verbal and written communication skills.

Responsibilities

• Handle inbound and outbound calls in a high-volume environment.
• Present a positive, professional, and energetic approach to patients.
• Meet and exceed KPIs related to scheduling and retention.
• Educate patients on services, benefits, and appointment details.
• Proactively follow up with patients to ensure continued care and attendance.
• Enter patient information accurately and schedule appointments in the system.
• Adhere to scripts and compliance protocols.

Skills

Fluency in English and Russian

Tools

Word

Excel

Job description

USA Clinics Group in Northbrook, IL is seeking a Patient Scheduling Coordinator to connect patients with essential medical care. In a fast-paced, target-driven environment, you will engage with potential and existing patients, overcome objections, and confidently schedule appointments. Training is provided for those new to medical settings.

We offer full-time hours, a competitive hourly rate, and benefits. Strong English and Russian language skills are required to excel in a high-volume clinic