Bilingual Patient Scheduling Coordinator (English/Russian)

USA Vein Clinics, Vascular, Fibroid and Oncology Centers; Northbrook (IL); On-site; USD 28,000 - 32,000; Full time

Benefits offered by this job

Health insurance

Retirement plan

PTO

Job summary

USA Clinics Group in Northbrook, IL is seeking a Patient Scheduling Coordinator to connect patients with essential medical care in a fast-paced, target-driven environment. The role involves handling high-volume calls, scheduling appointments, and guiding patients through service options with a focus on accuracy and empathy.

You will be responsible for educating patients about available services, maintaining data integrity, and meeting KPIs related to scheduling and patient retention.

Qualifications

• 1+ years in customer service or call center roles.
• Ability to schedule and manage high-volume calls.
• Excellent communication, both verbal and written.
• Bilingual English and Russian required.
• Experience in medical industry preferred.

Responsibilities

• Handle inbound and outbound calls to schedule appointments.
• Present a professional and energetic approach to patients.
• Meet performance metrics related to scheduling and retention.
• Educate patients on services and appointment details.
• Enter patient information accurately in the system.
• Collaborate with team to drive patient engagement.

Skills

Fluent English

Russian language

Call center

Customer service

Retention focus

Tools

Word

Excel

CRM systems

Job description

USA Clinics Group in Northbrook, IL is seeking a Patient Scheduling Coordinator to connect patients with essential medical care in a fast-paced, target-driven environment. The role involves handling high-volume calls, scheduling appointments, and guiding patients through service options with a focus on accuracy and empathy.

You will be responsible for educating patients about available services, maintaining data integrity, and meeting KPIs related to scheduling and patient retention.