Bilingual Patient Scheduling Specialist (English/Spanish)

USA-Clinics-Group-; Northbrook (IL); On-site; USD 28,000 - 32,000; Full time

Benefits offered by this job

Health insurance

Retirement Plan

Paid time off (PTO)

Job summary

USA Clinics Group in Northbrook, IL is seeking a Patient Scheduling Coordinator to connect patients with essential medical care in a fast-paced, target-driven setting. You will handle inbound and outbound calls, schedule appointments, and educate patients on services while meeting KPIs.

No medical experience is required as comprehensive training is provided. This full-time role requires bilingual English and Spanish, offers growth opportunities, and a competitive hourly rate with benefits.

Qualifications

• 1+ years of call center experience in customer service, retention, or a similar role.
• Exceptional communication skills, both verbal and written.
• Strong organizational, data entry, and follow-up skills.
• Proficiency in Word, Excel, and call center systems.

Responsibilities

• Handle inbound and outbound calls in a high-volume environment.
• Present a positive, professional, and energetic approach to patients.
• Meet and exceed KPIs related to scheduling and retention.
• Educate patients on services, benefits, and appointment details.
• Proactively follow up with patients to ensure continued care and attendance.
• Resolve patient concerns while maintaining high customer service levels.
• Enter patient information and schedule appointments in the system.
• Collaborate with team to drive patient engagement and retention.
• Adhere to scripts, decision trees, and compliance protocols.

Skills

Call center experience

Customer engagement

Retention focus

Bilingual English/Spanish

Tools

Microsoft Word

Microsoft Excel

CRM/call center software

Job description

USA Clinics Group in Northbrook, IL is seeking a Patient Scheduling Coordinator to connect patients with essential medical care in a fast-paced, target-driven setting. You will handle inbound and outbound calls, schedule appointments, and educate patients on services while meeting KPIs.

No medical experience is required as comprehensive training is provided. This full-time role requires bilingual English and Spanish, offers growth opportunities, and a competitive hourly rate with benefits.