Mandarin-Speaking Patient Scheduler

USA Vein Clinics; Northbrook (IL); On-site; USD 28,000 - 32,000; Full time

Benefits offered by this job

Health insurance

Retirement Plan

Paid time off

Job summary

USA Vein Clinics is seeking a Patient Scheduling Coordinator in Northbrook, IL. You will connect patients with essential care, manage high-volume calls, and schedule appointments accurately while maintaining excellent service standards.

We value clear communication, empathy, and the ability to navigate a fast-paced, target-driven environment. Training is provided, and prior medical industry experience is a plus.

Qualifications

• 1+ years of call center or customer service experience, preferably in medical settings.
• Ability to follow scripts and decision trees while engaging patients.
• Strong communication, organizational, and data-entry abilities.

Responsibilities

• Handle inbound and outbound calls in a high-volume environment.
• Educate patients on services, benefits, and appointment details.
• Enter patient information accurately and schedule appointments in the system.
• Proactively follow up with patients to ensure attendance and care continuity.
• Maintain high customer service standards while resolving concerns.

Skills

Exceptional communication

Strong organizational skills

Data entry accuracy

Follow-up skills

Empathy for patients

Adaptability in fast-paced settings

Tools

Word

Excel

Call center systems

Job description

USA Vein Clinics is seeking a Patient Scheduling Coordinator in Northbrook, IL. You will connect patients with essential care, manage high-volume calls, and schedule appointments accurately while maintaining excellent service standards.

We value clear communication, empathy, and the ability to navigate a fast-paced, target-driven environment. Training is provided, and prior medical industry experience is a plus.