Bilingual Patient Scheduling Coordinator — English/Polish

USA-Clinics-Group-; Northbrook (IL); On-site; USD 28,000 - 32,000; Full time

Benefits offered by this job

Health insurance

Retirement Plan

Paid time off (PTO)

Job summary

USA Clinics Group in Northbrook, IL is seeking a Patient Scheduling Coordinator to connect patients with essential medical care in a fast-paced, target-driven environment. You will engage with potential and existing patients, overcome objections, and confidently schedule appointments.

If you thrive in a dynamic setting and enjoy interacting with people, join a growing, stable organization that provides comprehensive training to ensure you feel confident assisting patients effectively.

Qualifications

• Prior experience in customer engagement or a retention-driven call center environment.
• Minimum 1+ years of call center experience in customer service, retention, or a similar role.
• Exceptional communication skills, both verbal and written.
• Strong organizational, data entry, and follow-up skills.
• Proficiency in Word, Excel, and call center systems.
• Ability to empathize with patients while confidently guiding them toward a solution.
• Must follow scripts and decision trees as required.
• Adaptability to a fast-paced, target-driven environment.
• Regular, consistent, and punctual attendance.
• Experience in the medical industry is preferred.

Responsibilities

• Handle inbound and outbound calls in a high-volume
• Present a positive, professional, and energetic approach to patients.
• Meet and exceed key performance metrics (KPIs) related to scheduling and retention.
• Educate patients on services, benefits, and appointment details.
• Proactively follow up with patients to ensure continued care and appointment attendance.
• Resolve patient concerns efficiently while maintaining a high level of customer service.
• Accurately enter patient information and schedule appointments in the system.
• Work collaboratively with the team to drive patient engagement and retention.
• Adhere to scripts, decision trees, and compliance protocols.
• Additional duties as required.

Skills

Customer service

Call center

Retention

Communication

Data entry

Empathy

Problem solving

Job description

USA Clinics Group in Northbrook, IL is seeking a Patient Scheduling Coordinator to connect patients with essential medical care in a fast-paced, target-driven environment. You will engage with potential and existing patients, overcome objections, and confidently schedule appointments.

If you thrive in a dynamic setting and enjoy interacting with people, join a growing, stable organization that provides comprehensive training to ensure you feel confident assisting patients effectively.