Bilingual Patient Scheduling Coordinator - Make an Impact

USA CLINIC SL; Northbrook (IL); On-site; USD 28,000 - 32,000; Full time

Benefits offered by this job

Health insurance (medical, dental, and

Retirement Plan

Paid time off (PTO)

Job summary

USA Clinics Group in Northbrook, IL is seeking a Patient Scheduling Coordinator to connect patients with essential medical care in a fast-paced, target-driven environment. You will engage with potential and existing patients, overcome objections, and confidently schedule appointments while maintaining high service standards. No medical experience?

No problem—the company provides comprehensive training. The role requires bilingual English and Spanish, full-time hours Monday through Friday, and a

Qualifications

• 1+ year in call center or retention-driven customer service.
• Excellent verbal and written communication.
• Strong organization and data entry skills.
• Proficiency with Word and Excel; familiarity with call center systems.
• Empathetic and able to guide patients to solutions.
• Ability to follow scripts and decision trees in a fast-paced setting.
• Reliable, punctual attendance in a target-driven environment.
• Experience in the medical industry preferred.

Responsibilities

• Handle inbound and outbound calls in a high-volume environment.
• Present a positive, professional, and energetic approach to patients.
• Meet and exceed KPIs related to scheduling and retention.
• Educate patients on services, benefits, and appointment details.
• Proactively follow up with patients to ensure continued care and appointment attendance.
• Resolve patient concerns while maintaining high service standards.
• Accurately enter patient information and schedule appointments in the system.
• Collaborate with team to drive patient engagement and retention.
• Adhere to scripts, decision trees, and compliance protocols.
• Additional duties as required.

Skills

Customer service

Call center

Communication

Data entry

Word

Excel

Empathy

Adaptability

Tools

Word

Excel

Job description

USA Clinics Group in Northbrook, IL is seeking a Patient Scheduling Coordinator to connect patients with essential medical care in a fast-paced, target-driven environment. You will engage with potential and existing patients, overcome objections, and confidently schedule appointments while maintaining high service standards. No medical experience?

No problem—the company provides comprehensive training. The role requires bilingual English and Spanish, full-time hours Monday through Friday, and a