Mandarin-Speaking Education Support Specialist – Evenings

Think Academy US; San Jose (CA); Remote; USD 52,000 - 74,000; Full time

Benefits offered by this job

401(k) Match

Job summary

Think Academy US is seeking a high-energy Customer Success Specialist to set up the customer success journey for K-12 learners in a remote environment. The role focuses on supporting families, resolving inquiries, and ensuring a positive learning experience.

Key responsibilities include coordinating with teaching and operations teams, handling scheduling changes, and maintaining strong customer relationships.

Qualifications

• Bachelor's degree or above required.
• Fluent Mandarin communication and reading English (CET-4 or equivalent) preferred.
• Willing to work evening shifts in a remote environment.
• Must have a personal computer and reliable internet.
• Prior customer service, student services or educational administration experience preferred.
• Experience in education industry is a plus.

Responsibilities

• Provide ongoing support to enrolled students and parents across the learning journey.
• Serve as a trusted contact for families, offering professional guidance.
• Monitor student progress and assist with course scheduling and changes.
• Handle parent feedback empathetically and collaborate with internal teams.
• Document feedback and partner with teaching/operations to improve processes.

Skills

Mandarin fluency

English reading (CET-4)

Customer service

Strong communication

Problem solving

Interpersonal skills

Detail oriented

Patience

Education

Bachelor's degree or above

Job description

Think Academy US is seeking a high-energy Customer Success Specialist to set up the customer success journey for K-12 learners in a remote environment. The role focuses on supporting families, resolving inquiries, and ensuring a positive learning experience.

Key responsibilities include coordinating with teaching and operations teams, handling scheduling changes, and maintaining strong customer relationships.