Manager, Customer Success & Partner Growth (Remote)

Pax8, Inc.

United States

On-site

USD 100,000 - 130,000

Full time

4 days ago

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Benefits offered by this job

401(k) with Company Match

Medical, Dental & Vision Coverage

Paid Parental Leave

Flexible Open PTO

Job summary

Pax8 is seeking a Manager of Customer Success in the United States to lead a high-performing Partner Success team and drive proactive engagement, retention, and growth-focused experiences for partners across the US.

You will coach and develop managers, align with Sales, Support and Product, and implement scalable programs to improve adoption, retention, and customer outcomes for our partner ecosystem while leveraging AI-enabled tools and data-driven decisions.

Qualifications

Proven experience leading Customer Success or Partner Success teams.
Strong track record improving retention, engagement, and outcomes.
Experience in SaaS/cloud environments and partner-focused ecosystems.
Ability to translate strategy into scalable customer programs.
Comfort with data-driven decision making and customer health metrics.

Responsibilities

Lead, coach, and develop a high-performing team of Partner Success Managers.
Set clear goals, metrics, and development plans to drive performance and growth.
Provide ongoing coaching and candid feedback to build capability and momentum.
Guide teams to deliver proactive engagements, manage escalations, and optimize outcomes.
Drive adoption, retention, and expansion through scalable CS programs.
Collaborate with Sales, Support, Product, and other stakeholders to improve operations.