Remote Partner Success Manager – Lead Growth

FirstMile Ventures; United States; On-site; USD 100,000 - 130,000; Full time

Benefits offered by this job

401(k) with Company Match

Medical, Dental & Vision Coverage

Employee Assistance Program (EAP)

Employer-Paid Life, AD&D, Short-Term &

Job summary

Pax8 is hiring a Manager of Customer Success in the United States to lead a high-performing team focused on proactive engagement, retention, and growth-driven experiences.

You will coach Partner Success Managers, set clear goals, and drive adoption across a diverse partner portfolio while collaborating with Sales, Support, and Product to optimize outcomes.

Join a culture that values curiosity, transparency, and continuous learning as you scale customer success in a fast-growing cloud marketplace.

Qualifications

• Substantial experience leading customer success teams.
• Proven ability to improve retention and outcomes.
• Experience in SaaS, cloud marketplace, or partner-focused business.

Responsibilities

• Inspire, coach, and develop a high-performing Partner Success team.
• Strengthen partner relationships and drive satisfaction and loyalty.
• Drive partner adoption, engagement, and growth across the portfolio.
• Improve operations and outcomes by collaborating with Sales, Support, and Product.

Skills

Customer Success

Leadership

SaaS

Data-driven

Stakeholder management

Job description

Pax8 is hiring a Manager of Customer Success in the United States to lead a high-performing team focused on proactive engagement, retention, and growth-driven experiences.

You will coach Partner Success Managers, set clear goals, and drive adoption across a diverse partner portfolio while collaborating with Sales, Support, and Product to optimize outcomes.

Join a culture that values curiosity, transparency, and continuous learning as you scale customer success in a fast-growing cloud marketplace.