Strategic Customer Success Manager

Fremont Economic Development Corp.; Northern (KY); Hybrid; USD 69,000 - 99,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Retirement plan

PTO & holidays

Wellness program

Job summary

Pax8 is seeking a Customer Success Manager who will own the full customer lifecycle from onboarding through renewal, accelerating value realization and driving platform adoption across the United States.

You will become a strategic advisor, using health metrics and data to guide customers and expand solution usage while maintaining a customer-centric mindset. The role focuses on retention, ARR growth, and deepening partnerships across technology partners and channels.

Qualifications

• Experience managing customer relationships, renewals, account growth, or lifecycle programs within SaaS, cloud, technology, or distribution environments.
• Proven ability to drive retention, adoption, and revenue expansion.
• Strong understanding of customer success methodologies and customer lifecycle management.
• Experience utilizing CRM and customer success platforms to manage pipeline activities, customer health monitoring, forecasting, and reporting.
• Ability to identify and nurture expansion opportunities while maintaining a customer-centric mindset.
• Knowledge of cloud technologies, productivity solutions, cybersecurity, infrastructure, or related technology categories.
• Exceptional communication, presentation, and relationship-building capabilities.
• A proactive, resilient, and highly organized approach with a passion for delivering outstanding customer experiences.
• Understanding of indirect sales channels, partner ecosystems, or technology advisory environments is highly desirable.

Responsibilities

• Guide customers through onboarding to accelerate value realization and platform adoption.
• Monitor customer engagement, identify risks early, and develop proactive success plans that improve retention and satisfaction.
• Manage the complete renewal lifecycle while identifying opportunities to deepen customer adoption and expand solution usage.
• Become a strategic advisor to customers, technology partners, and channel stakeholders by understanding business goals and delivering value-focused guidance.
• Act as a central point of ownership for customer challenges, ensuring effective communication, resolution, and ongoing partnership.
• Leverage customer insights, health metrics, and platform data to drive informed decisions and support business growth.
• Engage with customers, partners, and industry stakeholders through events, programs, and strategic initiatives that strengthen long-term relationships.

Skills

Customer relationships

Renewals

Lifecycle programs

SaaS/Cloud/Tech

Revenue expansion

Customer success methodologies

CRM experience

Forecasting

Communication

Relationship-building

Indirect sales awareness

Tools

CRM platforms

Job description

Pax8 is seeking a Customer Success Manager who will own the full customer lifecycle from onboarding through renewal, accelerating value realization and driving platform adoption across the United States.

You will become a strategic advisor, using health metrics and data to guide customers and expand solution usage while maintaining a customer-centric mindset. The role focuses on retention, ARR growth, and deepening partnerships across technology partners and channels.