Maintenance & Service Scheduler

Penske Truck Leasing Co., L.P.; Channahon (IL); On-site; USD 31,000 - 44,000; Full time

Benefits offered by this job

Benefits

Job summary

Penske Truck Leasing/Transportation Solutions is seeking a Customer Service Coordinator in Channahon, IL, to schedule preventative maintenance requests, coordinate outside repairs, and manage the shop work plan. You will communicate updates to customers and ensure parts availability, while maintaining strong service levels and vendor accountability.

The role requires 2 years of customer service experience and at least 1 year of hands-on mechanical work, with supervisory experience preferred.

Qualifications

• 2 years of customer service experience required.
• At least 1 year of hands on mechanical experience required.
• 2 years of supervisory experience preferred.
• At least 2 years of service department administration preferred.
• High School diploma or equivalent required.
• Associates Degree, Technical School Degree, or Bachelors Degree preferred.
• ASE certification preferred.
• Prior experience with service scheduling programs and diagnostic programs preferred.
• Understand and comply with Penske guidelines and safety policies.
• DOT, OSHA, and Penske safety practices must be followed.

Responsibilities

• Develop daily and weekly workforce plans by considering customer needs, repairs, parts, and technician skills.
• Communicate maintenance updates to customers, including schedule changes and billing concerns.
• Ensure Penske rental units are maintained and ready for customers.
• Verify parts availability for scheduled work.
• Hold vendors accountable for quality and schedule adherence for outside work.
• Provide excellent customer service to encourage repeat business.
• Maintain shop productivity by optimizing the work plan.
• Coordinate with district billing clerks as necessary.
• Perform other projects and tasks as assigned by supervisor.

Skills

Customer service

Mechanical experience

Supervisory experience

Service scheduling programs

Communication

Safety policy awareness

Education

High School diploma or equivalent

Associates/Technical/Bachelor degree preferred

ASE certification preferred

Tools

Service scheduling programs

Diagnostic programs

Job description

Penske Truck Leasing/Transportation Solutions is seeking a Customer Service Coordinator in Channahon, IL, to schedule preventative maintenance requests, coordinate outside repairs, and manage the shop work plan. You will communicate updates to customers and ensure parts availability, while maintaining strong service levels and vendor accountability.

The role requires 2 years of customer service experience and at least 1 year of hands-on mechanical work, with supervisory experience preferred.