Maintenance Scheduler & Customer Success Coordinator

Penske Truck Leasing; Kansas City (MO); On-site; USD 42,000 - 64,000; Full time

Job summary

Penske Truck Leasing is seeking a Customer Service Coordinator to schedule preventative maintenance, coordinate outside repairs, and plan the shop work flow.

You will develop workforce plans, communicate updates to customers, ensure parts availability, and maintain high levels of customer satisfaction while supporting efficient shop operations.

Travel may be required, and adherence to DOT/OSHA safety policies is expected.

Qualifications

• 2 years of customer service experience required.
• At least 1 year of hands-on mechanical experience required.
• 2 years of supervisory experience preferred.
• 2 years of service department administration preferred.
• High School diploma or equivalent required.
• Associates degree, technical school degree, or Bachelor's degree preferred.
• ASE certification preferred.
• Experience with service scheduling and diagnostic programs preferred.
• Must comply with DOT, OSHA, and Penske safety policies.

Responsibilities

• Develop daily and weekly workforce plans by factoring customer needs, estimated unscheduled repairs, available parts, technician skill sets and work hours to maximize customer service and productivity.
• Communicate with customers for maintenance updates, schedule changes, billing concerns, or to resolve service issues.
• Assure that all Penske Rental units are maintained and prepared for customers.
• Ensure parts are available for scheduled work.
• Hold vendors accountable for quality and adherence to schedule for outside work.
• Provide customer service to ensure satisfaction and repeat business.
• Maintain shop productivity by optimizing the work plan.
• Coordinate with district billing clerks as necessary.
• Other projects and tasks as assigned by supervisor.

Skills

Customer service

Supervisory experience

Education

High School diploma or equivalent

Associates/Technical Degree

Bachelor's degree preferred

ASE certification preferred

Tools

Service scheduling software

Diagnostic software

Job description

Penske Truck Leasing is seeking a Customer Service Coordinator to schedule preventative maintenance, coordinate outside repairs, and plan the shop work flow.

You will develop workforce plans, communicate updates to customers, ensure parts availability, and maintain high levels of customer satisfaction while supporting efficient shop operations.

Travel may be required, and adherence to DOT/OSHA safety policies is expected.