Evening Service & Maintenance Coordinator

Penske Truck Leasing Co.; Channahon (IL); On-site; USD 47,000 - 57,000; Full time

Job summary

Penske Truck Leasing Co. in Channahon, IL is seeking a Customer Service Coordinator to schedule preventative maintenance, coordinate outside repairs, and manage the shop work plan. You will focus on delivering timely updates to customers and ensuring parts availability.

The role requires hands-on mechanical experience, strong customer service, and the ability to coordinate with vendors and district billing clerks. Regular attendance and safety compliance are essential.

Qualifications

• 2 years of customer service experience required.
• At least 1 year of hands-on mechanical experience required.
• 2 years of supervisory experience preferred.
• 2 years of service department administration preferred.
• High School diploma or equivalent required.
• Associates Degree, Technical School Degree, or Bachelors Degree preferred.
• ASE certification preferred.
• Familiarity with DOT/OSHA safety policies.
• Willingness to travel and work at the specified location.
• Regular, predictable attendance is essential.

Responsibilities

• Develop daily and weekly workforce plans factoring customer needs, repairs, parts, and technician skills.
• Communicate maintenance updates, schedule changes, billing concerns, and service issues.
• Ensure Penske rental units are maintained and prepared for customers.
• Ensure parts are available for scheduled work.
• Hold vendors accountable for quality and schedule adherence.
• Provide customer service to ensure satisfaction and repeat business.
• Maintain shop productivity by optimizing the work plan.
• Coordinate with district billing clerks as necessary.
• Assist with other projects and tasks as assigned by supervisor.

Skills

Customer service

Supervisory experience

Mechanical experience

Safety compliance

Education

High School diploma or equivalent

Associates Degree or technical degree preferred

Tools

Service scheduling software

Diagnostic programs

Job description

Penske Truck Leasing Co. in Channahon, IL is seeking a Customer Service Coordinator to schedule preventative maintenance, coordinate outside repairs, and manage the shop work plan. You will focus on delivering timely updates to customers and ensuring parts availability.

The role requires hands-on mechanical experience, strong customer service, and the ability to coordinate with vendors and district billing clerks. Regular attendance and safety compliance are essential.