Maintenance & Customer Service Scheduler

Penske Truck Leasing; Garland (TX); On-site; USD 42,000 - 65,000; Full time

Job summary

Penske Truck Leasing is seeking a Customer Service Coordinator to schedule preventative maintenance, coordinate outside repairs, and manage the shop work plan. The role runs Sunday-Thursday, 3pm-12am with a one-hour lunch, and involves direct interaction with customers to provide updates and resolve issues.

Responsibilities include optimizing the daily and weekly workforce, ensuring parts availability, and coordinating with billing.

Qualifications

• 2 years of customer service experience required.
• At least 1 year of hands on mechanical experience required.
• 2 years of supervisory experience preferred.
• At least 2 years of service department administration preferred.
• High School diploma or equivalent required.
• Associates Degree, Technical School Degree, or Bachelors Degree preferred.
• ASE certification preferred.
• Prior experience with service scheduling programs and diagnostic programs preferred.
• Must understand and comply with Penske guidelines and safety policies (DOT, OSHA).
• Regular, predictable, full attendance is essential.
• Willingness to travel and undergo background check and drug screening.

Responsibilities

• Develop daily and weekly workforce plans by factoring customer needs, repairs, parts, technician skills and work hours.
• Communicate with customers for maintenance updates, schedule changes, billing concerns, or service issues.
• Ensure Penske Rental units are maintained and prepared for customers.
• Ensure parts are available for scheduled work.
• Hold vendors accountable for quality and adherence to schedule for outside work.
• Provide customer service to maximize satisfaction and repeat business.
• Maintain shop productivity by optimizing the work plan.
• Coordinate with district billing clerks as necessary.
• Perform other projects and tasks as assigned by supervisor.

Skills

Customer service

Supervisory experience

Mechanical experience

Service scheduling software

Diagnostic programs

Safety policies (DOT/OSHA)

Education

High School diploma or equivalent

Associates/Technical/Bachelor's degree preferred

ASE certification preferred

Job description

Penske Truck Leasing is seeking a Customer Service Coordinator to schedule preventative maintenance, coordinate outside repairs, and manage the shop work plan. The role runs Sunday-Thursday, 3pm-12am with a one-hour lunch, and involves direct interaction with customers to provide updates and resolve issues.

Responsibilities include optimizing the daily and weekly workforce, ensuring parts availability, and coordinating with billing.