Evening Maintenance Scheduler & Customer Experience

Penske Truck Leasing; West Chicago (IL); On-site; USD 54,000 - 54,080; Full time

Benefits offered by this job

Competitive benefits

Job summary

Penske Truck Leasing is seeking a Customer Service Coordinator in West Chicago, IL. This role involves scheduling preventive maintenance requests and managing the shop work plan to ensure customer satisfaction and productivity. The candidate should have significant experience in customer service and mechanical functions.

Qualified individuals will have a minimum of 2 years of customer service experience and a high school diploma. Penske offers competitive pay at $26/hr and a range of benefits.

Qualifications

• 2 years of customer service experience required.
• 1 year of hands-on mechanical experience required.
• 2 years of supervisory experience preferred.
• 2 years of service department administration preferred.
• Must comply with DOT, OSHA, and Penske safety policies.

Responsibilities

• Develop daily and weekly workforce plans based on customer needs.
• Communicate maintenance updates and resolve service issues.
• Maintain Penske Rental units for customers.
• Optimize shop productivity by maximizing the work plan.
• Coordinate with billing clerks as necessary.

Skills

Customer service experience

Mechanical experience

Supervisory experience

Service department administration

Compliance with safety policies

Education

High School diploma or equivalent

Associates Degree or Bachelor's Degree

ASE certification

Tools

Service scheduling programs

Diagnostic programs

Job description

Penske Truck Leasing is seeking a Customer Service Coordinator in West Chicago, IL. This role involves scheduling preventive maintenance requests and managing the shop work plan to ensure customer satisfaction and productivity. The candidate should have significant experience in customer service and mechanical functions.

Qualified individuals will have a minimum of 2 years of customer service experience and a high school diploma. Penske offers competitive pay at $26/hr and a range of benefits.