Maintenance Scheduler & Customer Experience Lead

Penske; Chester (VA); On-site; USD 34,000 - 37,000; Full time

Job summary

Penske Truck Leasing in Chester, VA is seeking a Customer Service Coordinator to schedule preventive maintenance, coordinate external repairs, and manage the shop work plan. The role emphasizes scheduling coordination, parts availability, and strong customer communication to ensure high service levels.

The candidate should have at least 2 years in customer service, 1 year of mechanical experience, and prefer supervisory or admin experience in a service department.

Qualifications

• 2 years of customer service experience required.
• At least 1 year of hands on mechanical experience required.
• 2 years of supervisory experience preferred.
• At least 2 years of service department administration preferred.
• High School diploma or equivalent required.
• Associates Degree, Technical School Degree, or Bachelors Degree preferred.
• ASE certification preferred.
• Prior experience with service scheduling programs and diagnostic programs preferred.

Responsibilities

• Develop daily and weekly workforce plans by factoring customer needs, repairs, parts, skills, and hours to maximize service and productivity.
• Communicate with customers for maintenance updates, scheduling changes, billing concerns, or service issues.
• Ensure Penske Rental units are maintained and prepared for customers.
• Ensure parts are available for scheduled work.
• Hold vendors accountable for quality and adherence to schedule for outside work.
• Provide customer service to ensure satisfaction and repeat business.
• Maintain shop productivity by optimizing the work plan.
• Coordinate with district billing clerks as necessary.
• Other projects and tasks as assigned by supervisor.

Skills

Customer service

Supervisory experience

Mechanical experience

Service department administration

Workforce planning

Education

High School diploma or equivalent

Associates/Bachelors preferred

Tools

Service scheduling software

Diagnostic programs

Job description

Penske Truck Leasing in Chester, VA is seeking a Customer Service Coordinator to schedule preventive maintenance, coordinate external repairs, and manage the shop work plan. The role emphasizes scheduling coordination, parts availability, and strong customer communication to ensure high service levels.

The candidate should have at least 2 years in customer service, 1 year of mechanical experience, and prefer supervisory or admin experience in a service department.