Maintenance Scheduling & Customer Experience Coordinator

Penske Truck Leasing Co., L.P.; Garland (TX); On-site; USD 42,000 - 64,000; Full time

Job summary

Penske Truck Leasing Co., L.P. in Garland, TX is seeking a Customer Service Coordinator to schedule preventative maintenance, coordinate outside repairs, and manage the shop work plan.

You will develop daily/weekly workforce plans, communicate maintenance updates to customers, and ensure parts availability while holding vendors accountable for quality and schedule adherence. The role requires 2 years of customer service and 1 year of hands-on mechanical experience, with supervisory and

Qualifications

• 2 years of customer service experience required.
• At least 1 year of hands on mechanical experience required.
• 2 years of supervisory experience preferred.
• At least 2 years of service department administration preferred.
• High School diploma or equivalent required.
• Associates Degree, Technical School Degree, or Bachelors Degree preferred.
• ASE certification preferred.
• Prior experience with service scheduling programs and diagnostic programs preferred.
• Must understand and comply with Penske guidelines and safety policies.
• Regular, predictable attendance is essential.
• Willingness to travel and pass background and drug screening required.

Responsibilities

• Develop daily and weekly workforce plans by factoring customer needs, repairs, parts, and technician skills to maximize service and productivity.
• Communicate with customers for maintenance updates, schedule changes, billing concerns, or to resolve issues.
• Assure Penske Rental units are maintained and prepared for customers.
• Ensure parts are available for scheduled work.
• Hold vendors accountable for quality and schedule adherence for outside work.
• Provide customer service to ensure satisfaction and repeat business.
• Maintain shop productivity by optimizing the work plan.
• Coordinate with district billing clerks as necessary.
• Perform other tasks as assigned by supervisor.

Skills

Customer service

Mechanical experience

Supervisory experience

Service scheduling software

Diagnostic software

Education

High School diploma or equivalent

Associates/Technical/Bachelors preferred

ASE certification preferred

Job description

Penske Truck Leasing Co., L.P. in Garland, TX is seeking a Customer Service Coordinator to schedule preventative maintenance, coordinate outside repairs, and manage the shop work plan.

You will develop daily/weekly workforce plans, communicate maintenance updates to customers, and ensure parts availability while holding vendors accountable for quality and schedule adherence. The role requires 2 years of customer service and 1 year of hands-on mechanical experience, with supervisory and