Maintenance Scheduler & Customer Experience Lead

Penske Truck Leasing Co., L.P.; Pompano Beach (FL); On-site; USD 42,000 - 65,000; Full time

Job summary

Penske Truck Leasing Co., L.P. in Pompano Beach, FL is seeking a Customer Service Coordinator to schedule preventative maintenance, coordinate outside repairs, and manage the shop work plan.

This role focuses on maximizing productivity while delivering excellent customer service. The ideal candidate has 2 years of customer service experience and at least 1 year of hands-on mechanical experience, with a preference for supervisory and service administration background.

Qualifications

• 2 years of customer service experience required.
• At least 1 year of hands on mechanical experience required.
• 2 years of supervisory experience preferred.
• At least 2 years of service department administration preferred.
• High School diploma or equivalent required.
• Associates/Bachelors degree preferred.
• ASE certification preferred.

Responsibilities

• Develop daily and weekly workforce plans considering customer needs, unscheduled repairs, parts, and technician skills to maximize service and productivity.
• Communicate maintenance updates to customers, including schedule changes, billing concerns, or service issues.
• Ensure Penske Rental units are maintained and prepared for customers.
• Ensure parts are available for scheduled work.
• Hold vendors accountable for quality and schedule adherence for outside work.
• Provide customer service to ensure satisfaction and repeat business.
• Maintain shop productivity by optimizing the work plan.
• Coordinate with district billing clerks as needed.
• Perform other projects and tasks as assigned by supervisor.

Skills

Customer service

Supervisory experience

Hands-on mechanical experience

Service scheduling programs

Diagnostic programs

Education

High School diploma or equivalent

Associates/Bachelors preferred

ASE certification preferred

Job description

Penske Truck Leasing Co., L.P. in Pompano Beach, FL is seeking a Customer Service Coordinator to schedule preventative maintenance, coordinate outside repairs, and manage the shop work plan.

This role focuses on maximizing productivity while delivering excellent customer service. The ideal candidate has 2 years of customer service experience and at least 1 year of hands-on mechanical experience, with a preference for supervisory and service administration background.