Maintenance Scheduler & Customer Care Coordinator

Penske Truck Leasing Co., L.P.; Goodyear (AZ); On-site; USD 58,000 - 62,000; Full time

Benefits offered by this job

Shift differential

Equal opportunity employer

Job summary

Penske Truck Leasing Co., L.P. in Goodyear, AZ is hiring a Customer Service Coordinator to schedule preventative maintenance, coordinate outside repairs, and manage the shop work plan.

The role requires strong customer service skills, mechanical know-how, and the ability to coordinate with technicians, vendors, and billing staff to ensure on-time completion and customer satisfaction. This is a full-time, on-site position with competitive pay and career development.

Qualifications

• 2 years of customer service experience required
• At least 1 year of hands on mechanical experience required
• 2 years of supervisory experience preferred
• At least 2 years of service department administration preferred
• High School diploma or equivalent required
• Associates Degree, Technical School Degree, or Bachelors Degree preferred
• ASE certification preferred
• Prior experience with service scheduling programs and diagnostic programs preferred

Responsibilities

• Develop daily and weekly workforce plans by considering customer needs, repairs, parts, and technician skills to maximize service and productivity.
• Communicate with customers for maintenance updates, changes to schedule or work, billing concerns, or to resolve service issues.
• Ensure Penske Rental units are maintained and prepared for customers.
• Ensure parts are available for scheduled work.
• Hold vendors accountable for quality and adherence to schedule for outside work.
• Provide customer service to ensure satisfaction and repeat business.
• Maintain shop productivity by optimizing the work plan.
• Coordinate with district billing clerks as necessary.
• Perform other projects and tasks as assigned by supervisor.

Skills

Customer service

Supervisory experience

Service scheduling

DOT/OSHA safety knowledge

Education

High School diploma or equivalent

Associates/Technical/Bachelors degree preferred

Tools

Service scheduling programs

Diagnostic programs

Job description

Penske Truck Leasing Co., L.P. in Goodyear, AZ is hiring a Customer Service Coordinator to schedule preventative maintenance, coordinate outside repairs, and manage the shop work plan.

The role requires strong customer service skills, mechanical know-how, and the ability to coordinate with technicians, vendors, and billing staff to ensure on-time completion and customer satisfaction. This is a full-time, on-site position with competitive pay and career development.