Maintenance Scheduler & Customer Care Coordinator

Penske; Tempe (AZ); On-site; USD 58,000 - 62,000; Full time

Job summary

Penske in Tempe, AZ is seeking a Customer Service Coordinator to work with customers to schedule preventative maintenance requests, coordinate outside repairs, and plan the shop work plan.

You will develop daily and weekly workforce plans, communicate maintenance updates, ensure parts availability, and hold vendors accountable to schedules while delivering outstanding customer service and maintaining productivity.

Qualifications

• 2 years of customer service experience required.
• At least 1 year of hands on mechanical experience required.
• 2 years of supervisory experience preferred.
• At least 2 years of service department administration preferred.
• High School diploma or equivalent required.
• Associates Degree, Technical School Degree, or Bachelors Degree preferred.
• ASE certification preferred.
• Prior experience with service scheduling programs and diagnostic programs preferred.
• The associate will be required to understand and comply with specific instructions, guidelines, rules, regulations, or other information established by Penske management
• The associate must be able to perform all work adhering to DOT, OSHA, and all Penske safety and maintenance policies; including but not limited to the correct selection and use of appropriate tools, PPE, machine guarding, and established best safety practice.
• Regular, predictable, full attendance is an essential function of the job
• Willingness to travel as necessary, work the required schedule, work at the specific location required, complete Penske employment application, submit to a background investigation (to include past employment, education, and criminal history) and drug screening are required.

Responsibilities

• Develop daily and weekly workforce plans by factoring customer needs, estimated unscheduled repairs, available parts, technician skill sets and work hours to maximize customer service and productivity.
• Communicate with customers as needed for maintenance updates including changes to schedule or work, billing concerns, or to resolve service issues.
• Assure that all Penske Rental units are maintained and prepared for customers
• Ensure parts are available for scheduled work
• Hold vendors accountable for quality and adherence to schedule for outside work
• Provide customer service, assuring customers are satisfied and will return for additional business.
• Maintain shop productivity by optimizing the work plan
• Coordinate with district billing clerks as necessary
• Other projects and tasks as assigned by supervisor

Job description

Penske in Tempe, AZ is seeking a Customer Service Coordinator to work with customers to schedule preventative maintenance requests, coordinate outside repairs, and plan the shop work plan.

You will develop daily and weekly workforce plans, communicate maintenance updates, ensure parts availability, and hold vendors accountable to schedules while delivering outstanding customer service and maintaining productivity.