Vehicle Maintenance Scheduler & Customer Coordinator

Penske Truck Leasing Co., L.P.; Wichita (KS); On-site; USD 42,000 - 64,000; Full time

Job summary

Penske Truck Leasing Co., L.P. in Wichita, KS is seeking a Customer Service Coordinator to plan preventative maintenance, coordinate outside repairs, and manage the shop work plan.

The role emphasizes scheduling, communication with customers about updates and billing, and ensuring parts availability and vendor accountability. The position requires reliable attendance, basic mechanical experience, and the ability to travel as needed; it offers a stable day shift from Monday to Friday.

Qualifications

• 2 years of customer service experience required.
• At least 1 year of hands-on mechanical experience required.
• 2 years of supervisory experience preferred.
• 2 years of service department administration preferred.
• High School diploma or equivalent required.
• Associates/Bachelor degree or technical degree preferred.
• ASE certification preferred.
• DOT/OSHA safety policies adherence required.
• Willingness to travel and pass background screening.

Responsibilities

• Develop daily and weekly workforce plans by considering customer needs, repairs, parts, technician skills and hours to maximize service and productivity.
• Communicate with customers about maintenance updates, schedule changes, billing concerns, or service issues.
• Ensure Penske Rental units are maintained and prepared for customers.
• Ensure parts are available for scheduled work.
• Hold vendors accountable for quality and schedule adherence.
• Provide customer service to ensure satisfaction and repeat business.
• Maintain shop productivity by optimizing the work plan.
• Coordinate with district billing clerks as necessary.
• Perform other projects and tasks as assigned by supervisor.

Skills

Customer service

Team supervision

Scheduling coordination

Communication skills

Education

High School diploma or equivalent

Associate/Bachelor degree or technical degree preferred

ASE certification preferred

Tools

Service scheduling software

Diagnostic software

Job description

Penske Truck Leasing Co., L.P. in Wichita, KS is seeking a Customer Service Coordinator to plan preventative maintenance, coordinate outside repairs, and manage the shop work plan.

The role emphasizes scheduling, communication with customers about updates and billing, and ensuring parts availability and vendor accountability. The position requires reliable attendance, basic mechanical experience, and the ability to travel as needed; it offers a stable day shift from Monday to Friday.