Maintenance Planning & Customer Solutions Coordinator

Penske Truck Leasing Co., L.P.; Tempe (AZ); On-site; USD 58,000 - 62,000; Full time

Job summary

Penske Truck Leasing Co., L.P. in Tempe, AZ, is seeking a Customer Service Coordinator to help schedule preventative maintenance, coordinate outside repairs, and manage the shop work plan.

The role focuses on delivering reliable service and coordinating with customers to provide updates and resolve issues. The position offers a Monday–Friday schedule with varying shift differentials, a pay rate of $28-30 per hour or about $58k–$62k annually depending on experience, plus opportunities for

Qualifications

• 2 years of customer service experience required.
• At least 1 year of hands-on mechanical experience required.
• 2 years of supervisory experience preferred.
• 2 years of service department administration preferred.
• High School diploma or equivalent required.
• Associates Degree, Technical School Degree, or Bachelors Degree preferred.
• ASE certification preferred.
• Prior experience with service scheduling programs and diagnostic programs preferred.
• Must comply with DOT, OSHA and Penske safety policies.
• Regular, predictable, full attendance is essential.

Responsibilities

• Develop daily and weekly workforce plans to maximize service and productivity.
• Communicate with customers about maintenance updates and billing concerns.
• Ensure Penske Rental units are maintained and prepared for customers.
• Ensure parts are available for scheduled work.
• Hold vendors accountable for quality and schedule adherence.
• Provide customer service to ensure repeat business.
• Maintain shop productivity by optimizing the work plan.
• Coordinate with district billing clerks as necessary.
• Perform other projects as assigned by supervisor.

Skills

Customer service

Mechanical experience

Supervisory experience

Scheduling software

Diagnostic programs

Education

High School diploma or equivalent

Associates/Bachelors/Technical degree preferred

Job description

Penske Truck Leasing Co., L.P. in Tempe, AZ, is seeking a Customer Service Coordinator to help schedule preventative maintenance, coordinate outside repairs, and manage the shop work plan.

The role focuses on delivering reliable service and coordinating with customers to provide updates and resolve issues. The position offers a Monday–Friday schedule with varying shift differentials, a pay rate of $28-30 per hour or about $58k–$62k annually depending on experience, plus opportunities for