Customer Service & Maintenance Planner

Penske Truck Leasing Co.; Goodyear (AZ); On-site; USD 58,000 - 62,000; Full time

Job summary

Penske Truck Leasing Co., L.P. in Goodyear, AZ seeks a Customer Service Coordinator to schedule preventative maintenance, coordinate outside repairs, and manage the shop work plan.

You will communicate updates to customers, ensure parts availability, and optimize the daily work plan to maximize service and productivity. The role requires customer service experience and hands-on mechanical knowledge, with supervisory and administrative duties in a fast-paced environment.

Qualifications

• 2 years of customer service experience required.
• At least 1 year of hands-on mechanical experience required.
• 2 years of supervisory experience preferred.
• At least 2 years in service department administration preferred.
• High School diploma or equivalent required.
• Associates/technical or Bachelors degree preferred.
• ASE certification preferred.
• Experience with service scheduling and diagnostic programs preferred.
• Must understand Penske policies and DOT/OSHA safety rules.
• Regular, predictable attendance is essential.

Responsibilities

• Develop daily and weekly workforce plans based on customer needs, repairs, parts and technician skills.
• Communicate maintenance updates and schedule changes to customers; handle billing concerns.
• Ensure Penske Rental units are maintained and prepared for customers.
• Ensure availability of parts for scheduled work.
• Hold vendors accountable for quality and on-time completion outside work.
• Provide excellent customer service to encourage repeat business.
• Maintain shop productivity by optimizing the work plan.
• Coordinate with district billing clerks as necessary.
• Other projects and tasks as assigned by supervisor.

Skills

Customer service

Supervisory experience

Administrative tasks

Safety compliance

Willingness to travel

Education

High school diploma or equivalent

AS/ technical degree preferred

ASE certification preferred

Tools

Service scheduling systems

Diagnostic programs

Job description

Penske Truck Leasing Co., L.P. in Goodyear, AZ seeks a Customer Service Coordinator to schedule preventative maintenance, coordinate outside repairs, and manage the shop work plan.

You will communicate updates to customers, ensure parts availability, and optimize the daily work plan to maximize service and productivity. The role requires customer service experience and hands-on mechanical knowledge, with supervisory and administrative duties in a fast-paced environment.