Maintenance Planning & Customer Care Coordinator

Penske Truck Leasing Co.; Kent (WA); Vor Ort; USD 32.000 - 46.000; Vollzeit

Benefits dieser Stelle

Benefits plan

Zusammenfassung

Penske Truck Leasing Co., L.P. is seeking a Customer Service Coordinator in Kent, WA to schedule preventative maintenance, coordinate outside repairs, and manage the shop work plan. The role emphasizes customer communication, parts availability, and vendor accountability to ensure efficient service.

The position runs Monday–Friday, 6:00 am–2:30 pm, at an on-site location with a hourly wage of $28.50. A benefits plan and equal opportunity employer statement are noted in the posting.

Qualifikationen

• 2 years of customer service experience required
• At least 1 year of hands on mechanical experience required
• 2 years of supervisory experience preferred
• At least 2 years of service department administration preferred
• High School diploma or equivalent required
• Associates Degree, Technical School Degree, or Bachelors Degree preferred
• ASE certification preferred
• Prior experience with service scheduling programs and diagnostic programs preferred
• Must understand Penske guidelines and safety policies
• Regular, predictable, full attendance is essential
• Willingness to travel and pass background/drug screening

Aufgaben

• Develop daily and weekly workforce plans to maximize service and productivity
• Communicate maintenance updates and billing concerns with customers
• Ensure Penske Rental units are maintained and prepared for customers
• Ensure parts are available for scheduled work
• Hold vendors accountable for quality and schedule
• Provide customer service to ensure repeat business
• Maintain shop productivity by optimizing the work plan
• Coordinate with district billing clerks as necessary
• Perform other tasks as assigned by supervisor

Kenntnisse

Customer service

Mechanical experience

Supervisory experience

Service department administration

High School diploma

Associates/Bachelors preferred

ASE certification preferred

Scheduling programs familiarity

Ausbildung

High School diploma or equivalent

Associates Degree/Technical School/Bachelors preferred

Tools

DOT/OSHA policies knowledge

Jobbeschreibung

Penske Truck Leasing Co., L.P. is seeking a Customer Service Coordinator in Kent, WA to schedule preventative maintenance, coordinate outside repairs, and manage the shop work plan. The role emphasizes customer communication, parts availability, and vendor accountability to ensure efficient service.

The position runs Monday–Friday, 6:00 am–2:30 pm, at an on-site location with a hourly wage of $28.50. A benefits plan and equal opportunity employer statement are noted in the posting.