Mainframe Operator

MSR Technology Group; Pontiac (MI); On-site; USD 55,000 - 83,000; Full time

Job summary

MSR Technology Group is seeking a Mainframe Operator for an onsite, long-term contract in Pontiac, MI. The role requires acting as Level 1 incident manager for critical IT events and coordinating with IT staff, customers, and vendors.

You will monitor mainframe consoles and system performance, review JCL where needed, and may participate in odd deliveries with 50-lb lifting. Shift coverage including nights may occur.

Qualifications

• Minimum 5 years of experience in mainframe or critical IT operations.
• Excellent verbal and written communication for cross-team collaboration.
• Ability to work onsite; lifting 50 pounds and varying shifts may occur.

Responsibilities

• Serve as Level 1 incident manager for critical IT events.
• Triage, escalate and track incidents with customers, staff, and vendors.
• Monitor mainframe consoles and system performance.
• Review mainframe job control language as needed.
• Occasional deliveries and shift coverage including holidays.

Skills

Incident management

Strong communication

Collaboration

Mainframe monitoring

Tools

What’s Up Gold

Pingdom

PRTG

IBM Mainframe

Microsoft Teams

Job description

MSR Technology Group has been recognized as an Inc. 500/5000 company for the past seven consecutive years. We currently have an urgent opening for a Mainframe Operator for an onsite role in Pontiac, MI.

Title: Mainframe Operator

Duration: Long Term Contract

Pay Rate: $Negotiable

Job Description.

• Functions as a Level 1 Incident Manager for critical incidents/events relating to various IT technology.
• Quickly create, elevate, triage and track customer technology related incidents.
• Excellent communication skills necessary to collaborate with IT staff, customers and vendors.
• Utilize graphical monitoring systems tracking availability and status of infrastructure connectivity, assets and services.
• Monitors mainframe control consoles, periodically checking system performance.
• May assist with the review/validation of mainframe job control language.
• Perform deliveries as assigned and must be able to lift 50 pounds.
• The position mandates a presence onsite; there is not a work from home option.
• Applicants could be requested to work holidays, days, afternoons and/or midnight shifts.

Environment: Technical Environment(s); Must have in-depth knowledge and at least 5 years of experience with Microsoft Teams. What’s Up Gold, Pingdom, PRTG, IBM Mainframe