Mainframe Operator — Onsite Incident Manager

MSR Technology Group; Pontiac (MI); On-site; USD 55,000 - 83,000; Full time

Job summary

MSR Technology Group is seeking a Mainframe Operator for an onsite, long-term contract in Pontiac, MI. The role requires acting as Level 1 incident manager for critical IT events and coordinating with IT staff, customers, and vendors.

You will monitor mainframe consoles and system performance, review JCL where needed, and may participate in odd deliveries with 50-lb lifting. Shift coverage including nights may occur.

Qualifications

• Minimum 5 years of experience in mainframe or critical IT operations.
• Excellent verbal and written communication for cross-team collaboration.
• Ability to work onsite; lifting 50 pounds and varying shifts may occur.

Responsibilities

• Serve as Level 1 incident manager for critical IT events.
• Triage, escalate and track incidents with customers, staff, and vendors.
• Monitor mainframe consoles and system performance.
• Review mainframe job control language as needed.
• Occasional deliveries and shift coverage including holidays.

Skills

Incident management

Strong communication

Collaboration

Mainframe monitoring

Tools

What’s Up Gold

Pingdom

PRTG

IBM Mainframe

Microsoft Teams

Job description

MSR Technology Group is seeking a Mainframe Operator for an onsite, long-term contract in Pontiac, MI. The role requires acting as Level 1 incident manager for critical IT events and coordinating with IT staff, customers, and vendors.

You will monitor mainframe consoles and system performance, review JCL where needed, and may participate in odd deliveries with 50-lb lifting. Shift coverage including nights may occur.