Mainframe Operator

Wolverine Staffing; Pontiac (MI); On-site; USD 65,000 - 90,000; Full time

Job summary

Wolverine Staffing seeks a Mainframe Operator for an onsite role in Pontiac, MI. The position acts as a Level 1 Incident Manager for critical IT incidents, triaging and tracking events, and coordinating with IT staff, customers, and vendors.

Responsibilities include monitoring mainframe environments, reviewing job control language, and ensuring timely incident resolution. The role requires the ability to lift 50 pounds and work holidays or shifts as needed.

Qualifications

• Manages critical IT incidents quickly and effectively.
• Excellent communication with IT staff, customers and vendors.
• Ability to work onsite and coordinate across teams.

Responsibilities

• Serve as Level 1 Incident Manager for critical IT events.
• Triage, escalate, and track incidents to resolution.
• Monitor mainframe environments and control consoles; review relevant job control language.

Skills

Incident management

Communication

Onsite presence

Tools

What’s Up Gold

Pingdom

PRTG

IBM Mainframe

Job description

Mainframe Operator

• Functions as a Level 1 Incident Manager for critical incidents/events relating to various IT technology.
• Quickly create, elevate, triage and track customer technology related incidents.
• Excellent communication skills necessary to collaborate with IT staff, customers and vendors.
• Utilize graphical monitoring systems tracking availability and status of infrastructure connectivity, assets and services.
• Monitors mainframe control consoles, periodically checking system performance.
• May assist with the review/validation of mainframe job control language.
• Perform deliveries as assigned and must be able to lift 50 pounds.
• The position mandates a presence onsite; there is not a work from home option.
• Applicants could be requested to work holidays, days, afternoons and/or midnight shifts.
• Experience Level: intermediate
• Duration: continuous
• Environment: Technical Environment(s); Must have an in-depth knowledge and at least 5 years of experience with Microsoft Teams. What's Up Gold, Pingdom, PRTG, IBM Mainframe