Mainframe Operator

Zencon Group Inc.; Michigan; On-site; USD 70,000 - 100,000; Full time

Job summary

Zencon Group Inc. in Michigan seeks a Level 1 Incident Manager to rapidly respond to critical IT incidents across environments. You will create, escalate, triage and track incidents, coordinating with IT staff, customers and vendors to resolve issues.

The role requires onsite presence, flexibility for holidays/shifts, and familiarity with monitoring tools like WhatsUp Gold, Pingdom, PRTG, and IBM Mainframe.

Qualifications

• Must have at least 5 years of IT incident management experience.
• Strong communication with IT staff, customers and vendors.
• Experience with monitoring systems and mainframe environments.
• Must be able to lift 50 pounds.

Responsibilities

• Function as Level 1 Incident Manager for critical IT incidents/events.
• Quickly create, escalate, triage and track customer incidents.
• Collaborate with IT staff, customers and vendors to resolve issues.
• Utilize graphical monitoring systems to track availability of infrastructure.
• Monitor mainframe control consoles and check system performance.
• Deliver assigned tasks and assist with mainframe job control language as needed.

Skills

Communication skills

Incident management

Team collaboration

Tools

WhatsUp Gold

Pingdom

PRTG

IBM Mainframe

Job description

Functions as a Level 1 Incident Manager for critical incidents/events relating to various IT technology.

Quickly create, escalate, triage and track customer technology related incidents.

Excellent communication skills necessary to collaborate with IT staff, customers and vendors.

Utilize graphical monitoring systems tracking availability and status of infrastructure connectivity, assets and services.

Monitors mainframe control consoles, periodically checking system performance.

May assist with the review/validation of mainframe job control language.

Perform deliveries as assigned and must be able to lift 50 pounds.

The position mandates a presence onsite; there is not a work from home option.

Applicants could be requested to work holidays, days, afternoons and/or midnight shifts.

Technical Environment(s); Must have an in-depth knowledge and at least 5 years of experience with Microsoft Teams. What's Up Gold, Pingdom, PRTG, IBM Mainframe.