Lead Office Services & Mailroom Supervisor

SPS North America; Moosic (Lackawanna County); On-site; USD 42,000 - 66,000; Full time

Benefits offered by this job

Career Growth

Learning & Development

Bonuses

Benefits package

Paid Time Off

Job summary

SPS North America is seeking a Lead Office Services / Mail Associate to oversee the mailroom, shipping, receiving, and general workplace support. You will serve as a point of contact for employees, vendors, couriers, and building management, ensuring timely and accurate handling of mail and supplies.

In this role you will provide day-to-day guidance to office services staff, coordinate workflows, and maintain high customer service standards to keep the workplace running smoothly and efficiently.

Qualifications

• High school diploma or equivalent required.
• 2–4+ years of experience in office services, mailroom operations, facilities, or a related field.
• Leadership or supervisory experience preferred.
• Experience with FedEx/UPS/USPS or other courier services.
• Strong organization and attention to detail.
• Excellent customer service and communication skills.
• Ability to lift/move packages and equipment as needed.
• Proactive and solutions-oriented mindset.

Responsibilities

• Lead daily mailroom and office services activities including mail and courier flows.
• Coordinate shipping and receiving with carriers and systems.
• Prepare and process courier shipments (FedEx, UPS, USPS).
• Train and supervise office services staff; monitor workflow.
• Maintain logs for mail, shipments, and supplies.
• Support conference room setup and office moves.
• Ensure safety and security procedures are followed.

Skills

Office services

Mailroom operations

Facilities coordination

Customer service

Education

High school diploma or equivalent

Tools

Microsoft Office

Google Workspace

Job description

SPS North America is seeking a Lead Office Services / Mail Associate to oversee the mailroom, shipping, receiving, and general workplace support. You will serve as a point of contact for employees, vendors, couriers, and building management, ensuring timely and accurate handling of mail and supplies.

In this role you will provide day-to-day guidance to office services staff, coordinate workflows, and maintain high customer service standards to keep the workplace running smoothly and efficiently.