Workplace Services Lead — Client Experience

SPS North America; New Jersey; On-site; USD 30,000 - 32,000; Full time

Benefits offered by this job

Career Growth

Learning & Development

We Recognize Talent

Paid Time Off

Bonuses

Benefits

Job summary

SPS North America is seeking an experienced Client Service Lead to drive hands-on leadership of an integrated workplace-services operation, including mailroom, office services, hospitality, and reception. You will be the primary on-site contact for the client and staff, coordinating priorities and ensuring a professional, consistent experience.

The ideal candidate will coach teams, monitor service levels, and maintain accurate documentation while adapting to changing needs in a fast-paced

Qualifications

• High school diploma or GED required; associate degree or relevant professional training preferred.
• Two or more years of experience in mailroom, office services, reception, hospitality, facilities support, or a related client-service environment.
• Previous lead, supervisory, or workflow-coordination experience strongly preferred.

Responsibilities

• Lead daily start-of-shift huddles, review priorities, assign coverage, and communicate client updates, special events, executive visits, and operational changes.
• Coordinate schedules, breaks, lunches, and workstation coverage to maintain uninterrupted service during operating hours.
• Provide hands-on support across mailroom, office-services, hospitality, and reception functions during peak periods, absences, or unexpected workload increases.
• Train and coach team members on SOPs, technology, customer-service expectations, safety requirements, and site-specific protocols.
• Serve as the primary on-site contact for routine client requests, service updates, and operational questions, escalating sensitive or high-impact matters as required.
• Build productive relationships with client stakeholders, employees, security, property management, vendors, couriers, and contractors.

Skills

Team leadership

Coaching

Customer service

Time management

Communication

Problem solving

Education

High school diploma or GED

Associate degree preferred

Tools

Microsoft Outlook

Microsoft Word

Microsoft Excel

Microsoft Teams

Job description

SPS North America is seeking an experienced Client Service Lead to drive hands-on leadership of an integrated workplace-services operation, including mailroom, office services, hospitality, and reception. You will be the primary on-site contact for the client and staff, coordinating priorities and ensuring a professional, consistent experience.

The ideal candidate will coach teams, monitor service levels, and maintain accurate documentation while adapting to changing needs in a fast-paced