Client Services Lead: Office Ops & Mail Delivery

SPS North America; El Paso (TX); On-site; USD 48,000 - 64,000; Full time

Benefits offered by this job

Career Growth

Learning & Development

Bonuses

Benefits package

Paid Time Off

Job summary

SPS North America is seeking a Lead Client Services Associate to oversee office and mail services, ensuring efficient processing of inbound/outbound mail, shipping, and supplies. The role includes back-up front desk coverage, maintenance of office equipment, and delivering exceptional service to SPS employees.

Ideal candidates bring 2+ years in a similar role with lead experience, outstanding organizational skills, and professional communication.

Qualifications

• High School Diploma or equivalent is required.
• 2+ years of prior work experience is preferred.
• 1+ year of lead experience preferred, or equivalent professional leadership.
• Excellent organizational and time management skills; strong written and verbal communication.

Responsibilities

• Provide 5-star customer service to all employees in all forms of communication.
• Receive, sort, and input inbound mail into the chain of custody software.
• Manage outgoing mail and packages, including shipping/receiving duties.
• Assist with office services such as barista/kitchen maintenance and meeting room setups.
• Train backups and guide team members on policies and procedures as needed.
• Maintain a neat, organized Business Service Center and monitor supplies.

Skills

Customer service excellence

Communication skills

Organizational skills

Multi-tasking

Leadership (lead experience)

Professionalism

Education

High School Diploma

Tools

Chain of custody software

Copy/Print equipment

Mailroom equipment

Job description

SPS North America is seeking a Lead Client Services Associate to oversee office and mail services, ensuring efficient processing of inbound/outbound mail, shipping, and supplies. The role includes back-up front desk coverage, maintenance of office equipment, and delivering exceptional service to SPS employees.

Ideal candidates bring 2+ years in a similar role with lead experience, outstanding organizational skills, and professional communication.