Mailroom & Shipping Operations Specialist

SPS-North America Opportunities - Not Externally Posted Board; Dallas (TX); On-site; USD 21,000 - 32,000; Full time

Benefits offered by this job

Career growth

Learning & development

Bonuses

Medical, dental, vision benefits

401k with matching

Job summary

SPS is seeking a Mailroom Associate to deliver exceptional mail and shipping/receiving services within the Client Services environment. You will process inbound/outbound mail, scan and sort items, operate postage meters and folding/inserting equipment, and maintain records while supporting multiple copy rooms.

The role requires strong communication, organizational skills, and the ability to work with minimal supervision.

Qualifications

• High School Diploma or equivalent required.
• 2+ years prior work experience preferred.
• Ability to work assigned work hours determined by manager.
• Excellent organizational and time management skills.
• Analytical abilities and aptitude in problem-solving.
• Superb written and verbal communication skills.
• Current knowledge or ability to learn computer-based systems required for functions of position.
• Adhere to all policies and procedures required.
• Ability to adapt to changing work assignments and customer requests.
• Ability to work effectively in a customer-facing environment.

Responsibilities

• Provides 5-star customer service to all employees in all forms of communication.
• Receives inbound mail/packages and sorts incoming mail and inputs into chain of custody software package.
• Sorts non-accountable mail and distributes mail/packages to company personnel.
• Scans mail to customers using a Kodak scanner.
• Sorts claims and manually folds and stuffs claim letters.
• Operates a folder inserter machine to fold and insert claim letters.
• Operates mail machines, including postage meters, photocopying machines, and mail folding and inserting equipment.
• Operates a Pitney Bowes postage meter to process outgoing mail.
• Maintains records of receipt, mailing dates, and other required information.
• Manages outgoing mail/package transactions.
• Performs duties associated with shipping and receiving of materials.
• Notifies employees upon receipt of inbound deliveries.
• Acts as point of contact for company personnel on mail/package inquiries.
• Submits work orders for certain requests.
• Services six copy rooms throughout the building by maintaining cleanliness and organization, stocking miscellaneous supplies, replenishing paper in copy machines, performing first-level troubleshooting, and picking up mail.
• Maintains the Business Service Center area in a neat and orderly fashion.
• Monitors levels of office supplies and replenishes and orders supplies accordingly.
• Provides support for special projects as requested by the customer.
• Proactively seeks out additional work during downtime.
• Builds professional relationships with customers and other teams.
• Maintains professionalism and composure when interacting with all employees.
• Trains back-up and provides guidance on policies and procedures.
• Determines what additional support is needed when handling sensitive inquiries.
• Provides exceptional customer service to client.
• Provides reception or concierge (front of office) or hospitality (back of office) coverage as needed.
• Performs other duties and responsibilities as assigned.

Skills

Verbal and written communication

Organizational skills

Time management

Analytical thinking

MS Office

Multitasking

MFD equipment

Mailroom equipment operation

Independent work

Customer service

Education

High School Diploma or equivalent

Tools

Kodak scanner

Postage meters

Copy machines

Folding/inserting machines

Pitney Bowes postage meter

Chain of custody software

Job description

SPS is seeking a Mailroom Associate to deliver exceptional mail and shipping/receiving services within the Client Services environment. You will process inbound/outbound mail, scan and sort items, operate postage meters and folding/inserting equipment, and maintain records while supporting multiple copy rooms.

The role requires strong communication, organizational skills, and the ability to work with minimal supervision.