Mailroom & Front Office Service Specialist

Canon U.S.A., Inc.; Lansing (MI); On-site; USD 21,000 - 30,000; Full time

Benefits offered by this job

Competitive pay

Benefits

Training programs

Employee discounts

Job summary

Canon U.S.A., Inc. in Lansing, MI is seeking an Office Service Representative I to handle mail, packages, and interoffice correspondence. This role may also involve copy center activities, reception, and general administrative tasks in a busy office environment.

Under general supervision, you will support customer satisfaction through proactive problem solving and reliable service, with opportunities to assist across facilities and logistics functions as needed.

Qualifications

• High school diploma or equivalent required.
• 0–1 year experience in mailroom or office environment preferred.
• Some knowledge of metering, weighting, logging and shipping procedures helpful.
• Some computer skills preferred.
• Ability to perform routine functions of equipment (fax, scanner, metering, stamping, copying, binding, etc.).
• Excellent customer service, professional appearance and attitude required.
• Ability to work overtime and meet deadlines.

Responsibilities

• Insures total customer satisfaction through understanding of customer expectations, proactive problem identification/resolution, and building relationships.
• Receive, sort, and deliver all incoming mail & packages to assigned floors within established timeframes.
• Wrap, seal, weigh, affix postage and dispatch all outgoing mail/packages per postal regulations.
• Prepare special outgoing inter-office pouches for client affiliates as scheduled.
• Log outgoing and incoming items; review for accuracy and completeness.
• Organize supplies, handle copy center tasks, and assist with basic administration.
• May provide reception duties, kitchen/setup, and light facilities support as needed.

Skills

Customer service

Communication

Overtime readiness

Professional attitude

Teamwork

Education

High school Diploma or equivalent

Tools

Fax machine

Scanner

Metering

Photocopier

Binding

Job description

Canon U.S.A., Inc. in Lansing, MI is seeking an Office Service Representative I to handle mail, packages, and interoffice correspondence. This role may also involve copy center activities, reception, and general administrative tasks in a busy office environment.

Under general supervision, you will support customer satisfaction through proactive problem solving and reliable service, with opportunities to assist across facilities and logistics functions as needed.