Mail Services Supervisor & Operations Lead

UNKNOWN; Kingsland (GA); On-site; USD 50,000 - 75,000; Full time

Benefits offered by this job

Vacation and holidays

Competitive health insurance

Metro transit U-Pass

Retirement plan (403(b))

Wellness programs

Caregiver leave

Tuition benefits

Job summary

Washington University in St. Louis is seeking a seasoned manager to oversee Danforth Mail and Receiving operations across multiple campus locations in St. Louis. You will supervise front-line mail staff, coordinate daily workflows, and drive service quality while maintaining SOPs and workforce metrics.

The role emphasizes staff development, cross-campus collaboration, and escalation of complex customer concerns in a dynamic university environment.

Qualifications

• Education: High school diploma or equivalent high school certification or combination of education and/or experience.
• Work Experience: Mail Service Operations, Shipping, And Receiving (3 Years).
• Certifications/Professional Licenses: No specific certification/professional license is required for this position.
• Driver's License: A Class E (MO) or Class D (IL) license and a good driving record are required for this position.
• Environmental Health and Safety certificate of training specific to department required to ship hazardous materials.

Responsibilities

• Supervise the daily activity of the front-line Staff and Faculty mail staff across Danforth Mail and Receiving operations.
• Conduct performance evaluations, coaching, and training, and provide recommendations regarding staffing, disciplinary actions, and workforce planning.
• Serve as acting department leader in the absence of the Manager, General Services.
• Coordinate staffing assignments and daily workflow across multiple campus mail centers and receiving operations.
• Balance resources based on operational demand and unexpected workload fluctuations, and ensure continuity of operations during employee absences, peak service periods, and special projects.
• Adapt to fast-paced changes and unexpected circumstances in daily operations, stepping in to assist with mail processing, receiving, delivery routes, international mail, business reply mail, metering and student mail services as needed.
• Identify opportunities for operational improvements and increased efficiency.
• Develop, maintain, and update Standard Operating Procedures (SOPs); coordinate training initiatives; and support departmental consolidation and strategic planning initiatives.
• Serve as an escalation point for customer concerns related to mail, package delivery, and receiving services.
• Coordinate communication among customers, staff, vendors, and university departments, and resolve service issues.
• Maintain operational records, route information, mailbox assignments, and departmental communications.
• Prepare operational reports and workforce metrics, and coordinate vehicle licensing, service agreements, and vendor communications.
• Perform other duties as assigned.

Skills

Customer Interactions

Customer Service

Effective Written Communication

Employee Communications

Employee Supervision

Mail Management

Mail Processing Equipment

Mail Services

Microsoft Office

Oral Communications

Shipping Software

Staff Training and Leadership

Education

High school diploma or equivalent

Associate degree

Job description

Washington University in St. Louis is seeking a seasoned manager to oversee Danforth Mail and Receiving operations across multiple campus locations in St. Louis. You will supervise front-line mail staff, coordinate daily workflows, and drive service quality while maintaining SOPs and workforce metrics.

The role emphasizes staff development, cross-campus collaboration, and escalation of complex customer concerns in a dynamic university environment.